Refund Policy

Evalo is a usage-based AI service. Every CV evaluation consumes real AI processing capacity that we pay for the moment it runs. For that reason, subscription payments and AI credit purchases are generally non-refundable, including partially used billing periods and unused credits.

Every account starts with free lifetime AI evaluations so you can test the full product — job creation, bulk CV upload, scoring, ranking and exports — before spending anything. We strongly recommend using the free allowance to confirm Evalo fits your workflow before subscribing.

• Subscriptions renew automatically until cancelled.
• You can cancel at any time; access continues until the end of the current paid period.
• We do not provide pro-rated refunds for the remainder of a billing period after cancellation.
• Monthly plan credits reset at renewal and are not refundable or transferable.

One-time credit packs are consumed as CVs are evaluated. Once a pack has been delivered to your account it is non-refundable, whether or not the credits have been used. Purchased credits do not expire while your account remains active.

We will review a refund request individually in cases such as:

• Duplicate or accidental double charges.
• Charges after a verified cancellation.
• A confirmed technical fault on our side that prevented the service from being used and could not be resolved.
• Unauthorised payments, once verified with our payment provider.
• Refunds we are required to provide under applicable consumer law in your jurisdiction.

Credits consumed by successful evaluations are not refunded. Duplicate CVs never consume credits, and CVs that fail permanently (for example unreadable scanned files) are not charged.

Email support@evalo.online from the address on your account within 14 days of the charge, including the invoice or transaction ID and a short description of the issue. We aim to respond within two business days.

Payments are processed by Paddle, our merchant of record. Approved refunds are returned through Paddle to the original payment method and may take 5–10 business days to appear, depending on your bank.

We may update this policy as the product evolves. The version in effect at the time of your purchase applies. See also our Terms of Service and Privacy Policy.